Customer Exellence Consultant
apx group
Customer Service
Posted on Wednesday, July 12, 2023
Job Description
- Asia Pallet Expressis a digital freight consolidator, and we are offering LogTech solutions which innovate and disrupt the current road freight industry. We consolidate, digitalize and connect, building Asia’s largest Less-Than-Truckload network. Our solutions and infrastructure provide nationwide LTL service coverage to its transport members at the lowest cost and highest reliability.
- We are an experienced team with unrivaled capabilities and experience in Logistics, Fintech, Finance, Cloud Solutions, Business Intelligence, and Operations. The Founding Team consists of serial entrepreneurs who previously built and exited successful companies including one of the largest freight forwarders specialized in handling semi-conductors in Asia.
- Our company is a start-up in its early stage but growing at a rapid pace. Right now, we are seeking outstanding candidates to join our team as a Customer Excellence Consultant
Key Responsibilities
- Provide product training to customers (shippers)
- Service customers and provide solutions to their problems including problems related to the APX platform
- Become the first point of contact for customers prior to issue submission to related parties
- Continuously keep contact with current customers to ensure the best service quality and identify key areas to improve customer experience
- Liaise with the rest of the team regarding any support request from a client
- Perform proactive monitoring, system health checks, and system admin tasks to ensure that customers will have the best experiences using APX’s products and services
- Maintain a high level of product knowledge and stay abreast of new functionalities.
- Perform regular reviews with senior stakeholders at the client.
- Provide ongoing qualitative feedback to the team as required.
- Responsible for ensuring high levels of customer satisfaction and ultimately retention.
Requirement
- Bachelor’s degree
- 1-2 years of sales or customer service experience is preferred, but not strictly required. Fresh graduates are welcome!
- Able to travel across the country to meet with shipper upon requested
- An excellent problem solver with a great service mind
- Excellent communication skills in Thai and English
- Proficiency in Microsoft Office
- Experience in logistic and technological platform businesses is a plus
- Highly organized, quality focussed with strong attention to detail.
- Must be commercially aware and be able to self-manage and prioritize.
- Team Player with Excellent Communication Skills.
What We Offer
- A very competitive compensation package
- Quarterly and annual bonus payments based on KPI achievement
- A great work environment and corporate culture, with regular team-building activities and company events
- Accident and Health insurance
- Free! Snack , Water , Coke in office
- Working Days Mon-Fri (5 Day/Week)
- Flexible Hour times (9.00 AM – 6.00 PM)
- Uniform (T-Shirt & Polo)
- Outing (Company Trip)
- Yearly physical health check
- Vacation Starting 10 Days / Year
- Food party every month
- New Year party on December
- Notebook & Office 365 Platform
- Communication Allowance (Free)
- Training Course (Continuous Improvement Program)
- Responsibility from day one in a flat organization with great career-building opportunities
- Please indicate your earliest possible start date, and salary expectations. Shortlisted candidates shall be contacted.