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Client Service Associate - Translations

Cadence Translate

Cadence Translate

Customer Service
Philippines · Remote
Posted on Friday, September 15, 2023

Key Responsibilities

Document translation is a core language service, requiring expertise in both the source and target languages. As a Translations Associate, you'll play a key role in ensuring clients' translation needs are met with precision and efficiency. Your responsibilities will centre around three core areas: Project management, client communication, and ad-hoc recruitment of specialised language professionals. As you master these core functions, opportunities may arise for managing more complex projects, assuming enhanced client-facing roles, and collaborating with Client Service Managers on strategic planning, furthering your growth within the Client Services team.

The Job

In this role, an Associate can expect to interact with up to 20 projects in any given month. Projects typically span several days or weeks, depending on the complexity and volume of the translation materials provided. Here’s how you will interact with a project:

  • Project Scoping
    • Speak with clients about their translation needs, including languages needed and project timeline
    • Provide estimated turnaround time and quotation to clients based on project details
  • Execution & Delivery
    • Ensure translation quality and consistency are in sync with client expectations
    • Review and deliver translated files to clients within the deadline
    • Work with translators to review and revise translations based on client’s feedback

The tools you’ll be using most often are:

  • Salesforce, to coordinate projects
  • Front, a tool that sits on top of Gmail, to manage client and linguist communications
  • LinkedIn, to research your clients and translators
  • Slack, to communicate internally
  • Translation Management Systems (TMS) & Computer-Assisted Translation (CAT) tool, to process translation materials

Key Requirements

  • Bachelor’s degree
  • 1+ work experience in translation project management
  • Fluency in verbal and written English. Fluency in an additional language is a bonus;
  • Excellent client service skills;
  • Strong organizational and multitasking abilities;
  • Proven attention to detail;
  • Ability to work effectively in both independent and team environments;
  • Goal-oriented, driven, and highly motivated to succeed & take on challenges;
  • Familiarity with CRM systems, and TMS/CAT tools is a bonus

Work Shift

  • Americas Hours: 23:00 to 08:00 Manila time
  • EMEA Hours: 16:00 to 01:00 Manila time

Note: Hours may differ due to Daylight Savings. Working during EMEA or Americas hours comes with an additional monetary increase on top of the base salary.


  • Competitive salary and benefits allowance.
  • Supportive and collaborative work environment.
  • Annual allowance for professional development expenses; refine to also include work shift compensation.

Don’t meet every single requirement? Cadence values diversity and inclusion. Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. We want a happy and engaged team, so if you like what you're reading but are worried you don't "check all the boxes", please apply anyway. You may be just the right candidate for this or other roles.