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Collections Officer

Funding Societies

Funding Societies

Posted on Monday, June 12, 2023

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

  • Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
  • Grow Relentlessly: Strive to become our best, most authentic selves.
  • Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
  • Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
  • Focus on Impact: Create impact through bias for action and tangible results.

Collections Officers are responsible for managing the collection of outstanding debts from clients and customers. As Collections Officer, you will contact clients and inform them of their debts, negotiate payment plans and ensure payments are made as soon as possible. You will also be required to institute legal action when payments are not made.

To ensure success as a Collections Officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail. A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.

What will you do:
  • Manage collections of assigned portfolios via executing collections' strategies and negotiate for payments, restructuring and settlement with customers.
  • Touch base with delinquent customers via calls & emails to drive collections & maintaining customer relations.
  • Stakeholder engagement with Sales in identifying and resolving problems impacting collections, i.e dispute resolution & contract issues.
  • Prepare & submit monthly reports and forecast. This includes analysis & commentaries on delinquent customers.
  • Handle special & ad hoc projects as assigned and Identify opportunities for improvement to processes, procedures or tools.
  • Support team members according to back up plan and on ad hoc basis if required.
  • Ensure standard work documents are constantly up to date.
  • Job function listed is not exhaustive and can include other responsibilities as assigned.

What are we looking for:

  • Proven experience as debt collector.
  • Experience in working with targets and tight deadlines.
  • Knowledge of relevant legal requirements.
  • Working knowledge of MS Office and databases.
  • Excellent communication and people skills.
  • Apt in negotiating and persuading.
  • Ability to be polite and compassionate without lacking confidence.
  • Diploma/Bachelor’s degree in accounting, business management, or a similar field.
  • Must possess own vehicle.
  • Strong personal characteristics will be an added advantage.
  • Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
  • Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
  • Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
  • Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
  • Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
  • Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity