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Customer Experience Executive

Funding Societies

Funding Societies

Customer Service
central area, singapore
Posted on Monday, September 4, 2023

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

  • Grow Relentlessly: Striving to become our best, most authentic selves.
  • Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
  • Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
  • Focus on Impact: Creating impact through bias for action and tangible results.
  • Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

An individual with an open mind and keenness to learn and thrive in a start-up environment. Possess a sense of care towards the wellbeing of our customers with an emphasis on overall experience. To help with projects and experiments such as learning about the voice of customers to help drive business growth on top of operational activities one may expect in a customer experience role.

What you will do:

  • Handle queries via live chat and email
  • KYC checks on registrations done on our platform
  • Execution of backend related operations
  • Improve the Customer Experience framework such as internal processes, tech architecture, customer facing platforms etc
  • Champion the voice of customers and drive projects. Share knowledge, ideas and best practices with others

What we are looking for:

  • Excellent written and spoken communication
  • Singaporeans and PR only
  • Open mind and keenness to learn and adapt to changes as the company grows

You will shine in this role if you are/have:

  • Prior experience in any service/ support related work
  • Basic to Intermediate knowledge of Microsoft Office
  • Knowledge/ experience in investments or finance and accounting topics
  • CMFAS 1B
  • Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
  • Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
  • Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
  • Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
  • Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform
  • Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity