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Junior Customer Support Associate

Second Nature

Second Nature

Customer Service
United Kingdom
Posted on Monday, November 20, 2023

We are looking to bring on a Junior Customer Support Associate to help us to drive improved member outcomes and engagements in the programme.

The role primarily entails:

  • Calling and on-boarding people who have been referred to the programme via their GP onto the Second Nature programme.
  • Calling our NHS and Partnerships members to provide guidance on how to follow the programme and to obtain weight loss data at certain timepoints.


  • 6-month rolling contract
  • Location: Remote working - UK only
  • Salary: £22,000 pro rata
  • Equipment provided
  • Full-time (40 hours) or part-time (20 hours) available
  • Full-time option: 40 hours per week - 8 hours per day on 5 days of your choice (Monday - Saturday 9am - 7pm)
  • Part-time option: 20 hours per week - 4 hours per day on any 5 days of your choice (Monday - Saturday 9am - 7pm)
  • This is a heavily task-oriented role. Therefore, the ideal person really thrives in a high-paced environment. You're able to work to targets and are motivated by them.
  • You're a quick learner and you easily adapt to new or changing processes.
  • You'll need to be organised and structured in the way you approach your work to achieve the desired outcomes.
  • You have a meticulous approach to the importance of accurate data entry.
  • You'll need to be particularly thorough and detail-orientated when it comes to phone communications.
  • You love communicating with people over the phone. Interacting with our members motivates you and gives you energy.
  • You'll be comfortable dealing with sensitive conversations over the phone.
  • You're highly empathetic and care about the problems our members are facing.